It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? contends that Viagogos action is in direct violation of the companys stated policy. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. You may find other users information to be offensive, harmful, inaccurate, or deceptive. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. All Rights Reserved. viagogo (@viagogo) / Twitter Complain to the ticketing website. This advice applies to England. 2.18 Merchant Description. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement At no time do We provide the Buyer's payment information to the Seller. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. Which? However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. If an event is moved and you cannot make the rearranged date, you should be entitled to . They were instructed to mail the tickets to Ireland by five days time, a deadline . You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. Viagogo will never pay you after you sold your tickets and you can never get back your money. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . 5.3 Disclosure of Information. This field is for validation purposes and should be left unchanged. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. Viagogo withholding refunds for cancelled events, Which? finds Concert cancellations blamed on COVID variant leave ticket buyers By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Customer Files Viagogo COVID-19 Ticket Refund Class Action Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. But Which? During this time, the Site will be temporarily unavailable. Bruno Mars Tickets. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. Dial +1 (866) 788-2482. I have lots of interesting documentation. 5.1 Investigations. To sell tickets, a Seller lists the tickets in the Site database. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. 2.11 Ticket Fulfillment. Let us know in the comments! Taylor Swift Tickets. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . Coronavirus outbreak: cancelled or postponed events - can I get my money back? viagogo is a global online marketplace for live sport, music and entertainment tickets. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Report Fraud You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Arctic Monkeys Tickets. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. Backstreet Boys Tour 2023. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. "If it's been canceled, chances are you're . viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. According to the consumer group Which?, Viagogo's terms and conditions say . How to get refund for Foo Fighters tickets as band cancels their - HITC viagogo - Buy & Sell Concert, Sport & Theater Tickets Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. You will need a username and password to access the Site and use the Services. Explain your case the best you can. BLACKPINK Tour 2023. Harry Styles Tour 2023. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Which? viagogo - Buy & Sell Concert, Sport & Theater Tickets The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. I'm at the point that a class action . Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. We cannot commit to next year, Taylor said. We would like to show you a description here but the site won't allow us. If the event organiser is offering vouchers or tickets . We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. 'It's clear as night and day the 2020 event is cancelled.'. viagogo - Buy & Sell Concert, Sport & Theatre Tickets If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. This has reportedly been a long-standing policy of Viagogo. I have sent multiple proof to them that the event is indeed canceled. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. To post a ticket for sale on viagogo You must first register with the Site. 6.3 Allocation of Risk. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Send us your story with as much detail as possible to fill out our investigation. Go on and tell us about your poor consumer experience. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. The Weeknd Concert Tickets. They keep finding excuses as to why it has not been processed. 4. 2.10 Collecting Payment. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. 2.15 viagogo Guarantee. 4. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. ', Beware of this fake Disney+ phishing email. 2.3 Username and Password. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Read Customer Service Reviews of www.viagogo.com - Trustpilot Tickets for Waste Management Phoenix Open. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. Calls for cancellation and refunds as Elton John postpones tour dates 2.4 Listing. This company is a total scam. Red Hot Chili Peppers Concert Tickets. spiritus Forumite. Which? Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. It states that if an event organiser offers tickets to . Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. Received Refund in full for cancelled concert. We will not allow You to buy or sell tickets before You have registered with Us. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. You will receive an email notification from Viagogo explaining the same. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. viagogo - Buy & Sell Concert, Sport & Theatre Tickets For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Join The National Math and Science Initiative Class Action, Today! The 33-year-old announced . In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. Which? Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. About Us viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. Your email address will not be published. Please add me to this list as I am almost 100% sure I got scammed. Take a look at our advice on writing a letter before you make your claim. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. Estereo Picnic Tickets. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. I received an email 4 days prior to the event, stating the ticke. I sent our ticket numbers but Opera Australia said they were not theirs. Can I pick up my tickets instead of having them shipped? Tomorrowland 2023 Tickets. Even if you are, it's likely to be a more complicated process. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. that reports on class action lawsuits, class action settlements, Answer (1 of 3): Viagogo runs prudent customer care operations. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. The court would need to determine which Class members would choose the voucher over a cash return as per the company. 6 things you can do to get a refund for canceled, postponed or Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. 3.3 Laws and Regulations. By Rhona Shennan 23rd Jul 2020, 3:38pm A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. You must contact the Ticket-holders to postponed events will be able . As well as was able to select what section I wanted to be in for the price I had selected. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. To be a member of this Site, You must agree to accept the terms in this Agreement. Unfortunately it might take a lot of back and forth communication. You will be entitled to a full refund or a 120% voucher. We disagree with such restrictions and think they are not beneficial to fans. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. Only to be given the run around. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Which? 1.2 Ticketing Exchange. Event dates, times, venues and subject matter, which are listed on the ticket, may change. If the event . Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. "Comparably priced" replacement tickets are determined by viagogo in its discretion. Dave Chappelle Tickets. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Even after I provide my bank statement to them and their . If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 6.4 Release. In the case of refunds, we appreciate our customers patience while we process their request.. Invalid tickets are defined as anything where buyers are refused entry. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. has found. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. All redress are non-exchangeable/non-refundable.. Jay Chou Concert Tickets. Viagogo customers are struggling to get refunds for cancelled and . The good date is 9/11/21, but the relisted my tickets for 9/21/21. Since June, we've found listings for events at all of these venues on Viagogo. They did not send me my ticket information until the day before the concert. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. They did not admit to law breaching and refused to provide a refund. Viagogo | Complaints | Better Business Bureau Profile Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. My partner has a job where he is required to go away at the last minute. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Case Name & No. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. You will be entitled to a full refund or a 120% voucher. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. This charge is in addition to the amount originally paid for the tickets. 2.7 Payment Authorisation. Best regards, Viagogo team. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Add in you are not the original purchaser of the tickets. Faye has now been refunded by her bank after making a chargeback claim. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. Otherwise, avoid!!! They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Gig tickets: How to get a refund when the show won't go on the price it is sold for on the primary market). Yes, add me. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited.
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