I just wanted to trade the shoes for a pair that was either all black or all white but they refused and said I would have to pay the difference. I buy at one and return to another without any problems. Do you need to return at the Ross you purchased at or can return at different Ross? Keeping your receipt secures the amount you will get back even if it's over 30 days. Returns | Marshalls I had the receipt as well but the store manager said that I cannot return them as they are worn. Isn't that your job? I was just told today by the cashier at Ross that the Reduced items are final sale !!! I Had My Receipt And Used Cash. I have the receipt and it has not been 30 days since the date of purchase. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. Plus, they might charge you early termination fees or a restocking charge of up to $35. I always plan on a store credit when I return items. The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. Who do I contact about this issue.? Ross wont provide refunds on opened software items. So the following day, I tried to retrieved it unfortunate I cannot find my receipt. Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased. If Ross offered clothing rentals you'd have no problem, but it doesn't. Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. Dont worry. Someone put it in our cart while I was in the fitting room and we payed for it. 15. Store credit never expires, and you can use it at ANY ross, regardless of state. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. I don't think so. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. Ross Returns and Refund Policies this is of course when you have your receiptwhat is Ross's return policy? All the basic conditions of Ross return policy also apply to holiday returns. I walked back home with shoes no one can wear amd out of $49. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. This could be your state photo id, drivers license, passport, or military id. Debit and credit card refunds will be available in up to 10 business days. a new policy? Ask for the discount for purchase and a lot of companies will still make that sale. 7. Daily health checkups of all the associates working in the store. I visit A Ross store every week. I work at ross and it is crazy what people try and get away with. The customer service is unbelievably horrible. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. I honestly did not know that you did not honor it. I'll get all the deals. Ridiculous. I went to return and they wouldn't let me because it was washed! So i was trying to explain to her that this is how I bought the item and it is not my fault that you guys don't tag the items the right way. I had a valid receipt to return paints that I worn once then washed. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. Please note that your refund may be declined by the system. I have the receipt!! 2022 Walmart Return Policies All Shoppers Need To Know Ways That People Can Steal Your Debit Card Number - Home | PocketSense I will be notifying all Social Media of the stores attitude etc. This is silly. Ross Return Policy - Here's Why Ross Returns are Important I felt discriminated against and for good reason that I will not go into here. For further assistance, we also recommend you check out the official return policy page of Ross.com. Some banks take up to 14 days to return pre-paid debit card funds. I bought some items from Ross maybe 30 days or so ago and a few of the things I bought didn't fit me so I went to return them to the store. She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. How long does it take for the money to be put back on the card after a refund has been made at Ross? Those were purchased on the very 1st receipt where I used both store credit and Discover card. Wait up to 60 days, and your liability increases to $500. The cashier took the item without any questions and made the return. Merchandise returned from a completed layaway and receipted returns accepted after 30 days will receive refunds in the form of a merchandise credit. Our product mix is very broad and diverse. Ross is a ripoff. I went 3 times to Ross to returned hyperdunk nike shoes. I have never had a problem in the past getting just store credit. He said more than once - "What is required is a State or Federal ID and your ID is local". The comments on here are ridiculous. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. All rude! I bought a pair of kd 7 elite shoes by Nike at your butler Pennsylvania store about 2 and a half months ago. I tried to find something to buy for the amount of 23.00 dollars could not find anything. After washing, the paints unraveled all along the seams, truly defective. What's the return policy? So why do they have this policy? The cashier was asking for my ID. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. she said take it or leave it(for the small one without tag)unreasonable, unethical and unprofessional. What a RIP off. I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. Yes, technically you can rent a car with a debit card. Anyway I'll definitely choose a better experience with Burlington next time. If you WASH the article it becomes non-returnable. I was a loyal consumer at Ross atleast once, probably twice a week, until now. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. you don't want to look up the items one the receipt??? Am I going to be able to return or exchange them if it's more than 30 days due to temporary store closures? If you want to rent something find a different store to shop at. But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. Ross gives you until January 31st to return all items purchased between December 1st 31st. amount of $29.00, to be paid with check. On Tuesday I purchased apps 160.00 in merchandise. Ross gives you 30 days from the date of purchase to return items. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? One I had the receipt for and the second pair I did not. (she has not even tried yet). I sincerely hope not! Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. . Also, theyll exchange the item only if the product is available in stock at that time in the store. Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. V Ross Stores does not offer any type of bulk sales of merchandise for re-sale. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". That's not ok bc didn't need to buy the items! I never got to try it on, never got to wear it at all, it still had the original tags on it, and I still had my original receipt. He tossed them toward the trash and missed, they bounced off the trash can onto the floor where he left them there. I would rather pay more for a better quality item that would be returnable. Ross is a California based discount department stores chain, targeting middle-income households. You can request the information this database has on you just like you would your credit report. show ID when I used the store credit. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. What a horrible way to do business. She can't exchange or give me a voucher for the high end nike shoes they said.A receipt is required if not the value is .99 cents.. Lol.. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. We do have a 30 day limit but i harldy ever seen that policy enforced at my location. If you don't have the invoice, simply call 1-800-888-0321. The manager said that I COULD return the piece of furniture, without a receipt, for store credit. That afternoon, my cell phone fell out of the zippered pocket. What a scam horrible service. Wife bought a pair of shoes at Ross over 9 months ago. yes went to return with out a receipt for store credit and was given a number to call, i know this trick already. I bought a couple of things at Ross one of them was a pair of shorts when I got home I couldn't find them is there a way to get them if I still have the receipt or I just have to accept that I spent $12 and didn't get anything haha? For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. they can just repeat "ask ross top management for an explanation", i also have my receipt but dated back from 2019. I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. This is why it makes since to inspect before you buy. Someone in the comments mentioned that they spilt coffee on their receipt and all it now showed was the date and return date. Choose Vendor credit. I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! The item price was 1599 it was not an expensive item but me and my friends do a lot of gift shopping at your store and I do not plan on doing any more if there is a problem with returning something that somebody cannot use. How can I return to ross. Rather-Be-Shopping.com. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! When this was a duplicate gift it had to be returned. If I don't have the receipt, can I get store credit? But will call someone smart enough to show the nike policy. They have great home decor items like pictures, curtain rods, candles, etc. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. It's a fairly common practice among large retailers nowadays. Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. The bar code for scanning the receipt is what was fading. (For emphasis: 60.92-35.93= 24.99). That's not ok and it made me buy stuff from Kohl's because with Kohl's card they can see my purchases on computer even without receipt I can return. Ros store is rubbish. Having a receipt will marginally increase the chances of your return request getting accepted. How the fuck do I a return on the register at Ross? : r/retailhell On the 21st of January I went to return a shirt for 5.00 dollas to get a store credit as I did not have the receipt. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. Ross Return Policy | Ross Refund Policy | Ross Exchange Policy No. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. Why? What??? If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. Ross is operating 1,483 stores in the US, but it has no presence in New England, New Jersey, Alaska, New York, and Puerto Rico. For those of you inquisitive about why they ask for ID, it's because this information guess into a store database as well as a nationwide database that tracks your returns. It took her two minutes to get my receipt number. I printed my bank statement proving that I had purchased the purse on Saturday. I did not walk in it and the labels and tags clearly show that it is refundable. I very depressed over this situation, here I have been trying to get a pair shoes. Preferred In. 6. So if you don't totally love your Ross purchase, keep those tags attached to play it safe, especially if you're hoping for a full refund in the end.
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