ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Make sure you always have a current email address on file. To order a Clipper card, visit Get Card. All rights reserved. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody.
Clipper and Pay by Phone | bart.gov If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Please visit theUS Homeland Security websitefor more information. To add value to your Clipper card, open your mobile wallet on your phone. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Privacy Policy. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. Log in to your account with the email address we have on file and provide an updated email address. But if you tag off, Clipper will return the difference of $6 to your card. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Our terminal in Victoria is currently open 10:00am 5:00pm. Log in to your account to add a Backup Payment method. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535.
Phone. Clipper on your phone. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. What is the maximum amount of cash value I can load on my Clipper card? Will the toll lanes reduce traffic jams? Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. You will select your seats when making your booking. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. I was charged the wrong fare. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed.
Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. You can order a card and value online but note we can only mail cards to domestic addresses. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. There's no need to open an app. What is the best way to tag on the new Clipper card readers? Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. You can also set up Clipper on your phone through Apple Wallet. For more information, please see our The RTC Clipper card is a photo identification card. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. You can use our automated phone service 24/7 to check balances and pass expiration dates. It depends on how you buy your pass. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. Robbins parking lot locations are also available for overnight parking. How do I add value to a Clipper card on my phone? If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. In order to book using your travel credit please reach out to a reservations agent using our contact us form. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Bicycles are stored on the outside deck subject to the elements. Requires iPhone 8/Apple Watch Series 3 or later. Skip the side navigation menu and go to the main content. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. We do allow walk-up day-of guests to purchase tickets if space allows. This page includes balance protection, online accounts, and card cancellation. Sign up for year-round getaways, special offers, and more. Pay With Some transit agencies charge fares based on distance or zones. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. What Clipper services are available during the COVID-19 outbreak? If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. I'd like to plan my visit to the Bay Area in advance.
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Clipper card lost and deregistered : r/AskSF - reddit Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. There is a 50 cent surcharge per trip for paper tickets. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. 4 yr. ago. No. Choose to stay logged in or to log out. I set up Auto-Reload, but its not showing up in my online account. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. When I tag my card, what do the beeps and lights mean? In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. 213-204-2900. Phone: (213)-204-2900. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. New to Clipper? What happens if I tag on, but I change my mind? Youth/Senior Cards. Can I get a card at an airport? An email notification will be sent out 7 days prior to travel as a reminder for check-in. See the Apple Pay How-To page for more details. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. This is separate from confirmation of payment. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. While Clipper is used to pay for BART, it is not a BART product. TDD/TTY: 711 or 800.735.2929. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Need help planning your trip? We strongly encourage customers to take advantage of the time to unplug from technology! We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. Using Clipper. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. When does the new 31-day pass become active? Tag again or use another payment method. Can I get reimbursed? See the Google Pay How-To page for more details. Am I reloading this wrong online? If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Many transit agencies offer some type of 31-day pass for your convenience. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Find your service: AC Transit. To find the cost of a particular BART trip, use the BART Fare Calculator. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value.
Victoria Clipper Frequently Asked Questions | Clipper Vacations What's the difference between cash value and BART high-value discount (HVD) tickets? And, to get it back, its an hour on hold, and three to five business days.. If you do not hear any beeps or see any lights, your card may be defective or damaged. There are no discounts available at the BART vending machines. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Account Management. Within each class, there are upgrade sections as well. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet).
Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. You will select your seats when making your booking and may choose between the lower or upper deck.
Help | Clipper Q&A: Highway 101 express lanes opened Friday. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. This page includes How RTC cards work, accessible information, and using Clipper equipment. Why not? Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Choose to stay logged in or to log out. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. Pay With I loaded value online, but when I tried to use my card, it wasnt there. Felonies may also prevent you from entering Canada.
You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. You can also add value through the Clipper app. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. This page includes how to tag, card issues, and visitor info.
Muni Fares & Passes | SFGOV - San Francisco The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Check out the r . Clipper automatically checks for a valid pass. If your card is registered, contact us so we can block your card from further use. If you already have a card, you can choose to set up Auto-Reload when you load value online. The reason for this has to do with how much space unused orders take on their computer system. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? At your request, we can mail you a new card with your balance restored, typically within 2 business days. Visit clippercard.com and buy online. All FRS Clipper employees and crew are fully vaccinated against COVID-19. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. It currently shows I have the amount in the pending passes area but shows I have it in cash value. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Routes available between Seattle and Victoria. So if your primary funding source is declined, your order will be charged to your backup card. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. Im so glad that I dont have to go into the office the last two weeks. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. Clipper is a regional transit card that can be used on all transit in the Bay Area. Once you have an active 31-day pass on your card, you can add up to three more passes to your card.
PDF Clipper Cancellation Form You can use them to load and reload cash value and passes and take advantage of any available transfers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.
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