However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . My experience is consistent with those reported on BBB. "We have currently put them on 'No Rating' while they investigate the complaints and . The 21st was spent on the phone trying to aquire our tickets. If you have any additional questions, we encourage you to reach out to our online support team on social media. I never received my tickets but was charged for them. Credit care company is stating they rejected my dispute because all sales are final. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Vivid Seats Review: Is it Legit, Reliable or a Scam? Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Looking for the best way to buy and sell mobile tickets? It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Terrible customer service. What kind of scam is this? TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. ConsumerAffairs is not a government agency. HORRIBLE experience. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Please Refund at least $1000. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Yes. We would love to review your order again to see if there's anything we can do to make this right for you. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Do I need to print these tickets? I had a great experience. I called Vividseats and was told there was nothing they could do. The seller sets the ticket price. Worst ticket platform that gives two sh*ts about their customers. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Sellers can choose the price for their tickets and modify them at any time. Do not use Vividseats!! We would like to look further into this for you. I will never ever purchase from Vivid seats again. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. Ticket Listing Information 9. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Vivid Seats has not responded to my email. Wed, 11 May, 2022 at 5:09 PM. Phoney Company! Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. The second time was one of my worst experiences trying to buy event tickets. If I purchase both sets, will the seats be together? Read full review of Vivid Seats and 1 comment. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. They take your money, and you have no valid tickets. Vivid Seats ranks 27th among Tickets sites. Most complaints are from ticket billing and delivery issues. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. When I go the tickets, I called the venue and was told they were not handicap. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. He reassured me of any concerns I had and was very patient with me. Ultimately, hung up on me. The name on my ticket was someone who purchased tickets the resold them through vivid seats. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Her personality was fantastic and the whole experience was just perfect. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. For more information about reviews on ConsumerAffairs.com please visit our 1,560 talking about this. Very helpful indeed! Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Just go through Ticketmaster or the event website directly. We have a 100% Buyer Guarantee. I feel sorry for other customers who have lost a lot more money than we did. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. I suggest never doing business with them. The moment you hit submit, they have your money and will not refund. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. I would like to warm people to avoid buying tickets through Vivid Seats. I thought maybe that was the seller. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. Ticket master from now on! Heads up. Bought 6 tickets and only 4 were transferred. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Please refund me the differance between what you charged me and what the tickets actually cost. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. The Insurance is not included. Your trust is important to us. How you capitalize via mass buyout of tickets and resell with fees and markup prices. They refuse to give refunds for anything. I feel that you overcharged me. Products used:Tickets for an upcoming football game. I purchased tickets well in advance and the tickets weren't cheap. Vivid Seats is a trusted and reliable way to buy and sell tickets. I have bought tickets through Vivid Seats for two different concerts. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. They take your money, and you have no valid tickets. Customer service told me they will not help me because I already accepted the tickets. Terrible customer service. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. The buyer is responsible for these costs. Jeremy of Las Vegas, NV Verified Reviewer. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. It told me the section of the tickets but not the exact seat numbers. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Shame shame for all the people you have messed with and hurt. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. I'm very disappointed in Vivid Seats. Vivid Seats Review Summary. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. They are aware of this issue. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Group tickets DO NOT need to have electronic tickets. Melinda, your concerns are absolutely valuable and matter to us. They refuse to give a refund due to sending the tickets prior to showtime. So I have no tickets and am out $600. Our content is intended to be used for general information purposes only. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Yes, you get great prices on concert tickets because it is a con. Crooks. No issues at all, would use them again. ComplaintsBoard.com is a leading complaint resolution website on the Internet. That is a lie. The staff are even more amazing. I was terrified that I would not receive my tickets. The total price was $1405.95. Customer service would not help since the event was technically postponed and not cancelled. Repeatedly asked to speak to manager and he refused. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. I used their site this morning to purchase two tickets to a show. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Thank you, you have successfully subscribed to our newsletter! I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Get buying tips about Ticket Websites delivered to your inbox. Especially since Vivid. Overall, my experience was very positive. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). This information will help to determine next steps. For further help, send us a direct message. I will not be using this company again and will never refer a soul. I own a venue. We'll get you there. The person the ticket was for has since died. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Unsubscribe at any time. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. The site didn't show the total of $632.10 until after I purchased the tickets. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Apply this Vivid Seats coupon code for $15 off first . Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Below is a collection of reviews and ratings pulled for your easy reference. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. Yes. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! We would like the opportunity to turn this around for you. No refund offered!! Vivid seats will not do anything. Going to more events with Vivid Seats gets you to more events. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. We could not access or find on Ticketmaster and vivid customer dis-service. Ticket resale limitations; prohibition; exception. How is one supposed to know that xfer Piggyback means your tickets aren't together? If you make a last second purchase, you are putting yourself at risk. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Long story short the ticket transfer did not go smoothly. and then vice versa on the inventory thing. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. VIVID SEATS LLC. The support team was very friendly, knowledgeable about the event, and got me great seats. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. The company says it "provides a legit, safe and secure platform. 10.1K Ratings. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Vivid nor Ticketmaster seem to care about my issue. All Rights Reserved. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The insurance was $65.82. Providing an exceptional buying experience is something we want all of our fans to experience. Save. These were special seats, including dinner and first 2 rows on the dirt. Sometimes the choice seems insufficient to customers. Looking for the best way to buy and sell mobile tickets? MONTANA FOREIGN LIMITED-LIABILITY COMPANY. Vivid seats is horrible. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Long story short I never received the parking pass and had to pay in full at the gate. Great customer service skills. Abel helped me and made the process easy. We absolutely value your feedback and apologize for the stress this may have caused you. Lots of filter options to narrow down events. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. It also assists sellers who have tickets and want to sell them safely. A refund or seats in RTC4. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. VividSeats has B rating with the BBB.org as of September 2022. 1239964100050. Desired outcome: James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We paid about $500 for the tickets in total. I do expect a refund of the differance that the seats should sell for. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Never again. Vivid Seats' email and phones were not responding to many numerous requests. And in checking with the Keillor show I found that the show was not sold out! If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Vivid Seats goal is to safely and securely connect customers with event tickets. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Erika, we always want to leave a positive impression on our fans. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Explain your situation and why you wish to receive a refund. He said they can't refund anything because they connect 3rd party sellers. Vivid Seats is an independently owned and operated online marketplace. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Nothing arrived. . Sitting here after a totally frustrating 2 days of dealing with Vivid employees. The latest review was 2 months ago. Will be buying more tickets from them in the future. For 2 and now the event is selling them for 25$$$!!! Vivid seats sucks. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. 1st time user. Vivid Seats is famous for its courtesy calls. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. If you have any questions about the refund process, feel free to reach out to our Customer Service. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. After all, I selected that I wanted "2" tickets not "1". After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. On December 13, 2022, I received the tickets from Vivid. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Good Grief. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. The tickets were in TTC3 seats 30 and 31 in corner. Ratings and Reviews 4.6 out of 5. The seller is not responsible for paying shipping fees. Vivid Seats - Fraudulent agreement / promises made for a full refund I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. Making sure our fans are able to attend their desired event through us is our top priority. He deserves 10 gold stars! Companies can ask for reviews via automatic invitations. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Never again. From over pricing. No. I tried not to trip thinking I could sell them forward. We were refused. The tickets were shown as $ 264. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Also, VividSeats says all orders are 100% . This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. The request was put in minutes before. New customers can take advantage of this exclusive discount offer! Received a correct order confirmation but when the tickets came in they moved me to a different section. I expect to pay the normal service fees, but not what you charged me for the tickets. Desired outcome: Mark, your concerns are absolutely matter to us and we certainly value your feedback. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. I paid $322.17 for 3 seats. I had to call to verify that these seats are in fact in different rows one behind the other. We value your privacy. Never received tickets or a refund let alone even an apology. This is clearly a loophole being used often by venues to protect these ticket scammers. 5.5 Total Score. Dial 833-228-5143. We are absolutely sorry to hear what you experience. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. I just want the Tickets I spent over 2 thousand of my hard earned money on. Claim it and get a lot of features. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone!
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