In Canterbury a couple for example were open 5am till midnight. This is no longer the case. I will then find out why the option is missing. first offender for goodness sake the criminals are those extorting money out of people, such as government no less. Hope it helps.https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. Worth a look. Be sure to keep a record of the payment bank statement, or ref number, just to be on the safe side. I telephoned on the 22/05/2015 and was told if I paid 2.50 it would be ok, perhaps that person should have done a proper check or perhaps they are not trained. You can then do the same for your home address to cover the homeward trip. Its a lease car, so Ive never heard a thing since from either them, or the lease company Completely unaware, Call 0300 123 1059, and explain your situation to them and theyll send you some appeal forms, I just hope theyre successful, How this can be a fair, or cost-effective process is beyond me having never had som much as a parking ticket in my life, taking me to court for paying a 2.50 a day late is ludicrous. Apparently it is, but you need to wait for the charge notice to be sent. The 14-day grace period is also referenced on the Gov.uk website, so can certainly be taken as official see quote taken from page below. What happens if the authority rejects my appeal? 11. You can choose to pay the fee in advance before crossing so that the system detects your payment and doesn't take further action or pay after crossing. Even the call handlers must have dealt with very angry people that they too have lost their ability to be nice on the phone. . Thats right, THREE HUNDRED THOUSAND VEHICLES IN ONE MONTH! I find the whole thing outrageous and cannot wait to speak to Dartford tunnel to let me know that if they want to take this further we will as they should have recordings of the phone call stating the auto pay. If so what was the ruling? I dont know why, I only can assume that along the Christmas festivities this is so bad as no time is given whatsoever, now I will have to pay for the penalty despite already spending 5. However he said, its tough, you have no choice but to go through the tunnel and back over the bridge to get home and you will be charged!. How can we complain? Hi John did you ever get a PCN ? So, I assume, I/you would only be liable for the lower penalty charge of 35. I therefore deem the payment to have been accepted by Dart Charge in relation to the unpaid crossing which is the subject of this PCN. My advice? i think its not fair for something we have already paid for . Another confusing element is the use of Londons Congestion Charge logo- the C in a red circle. I was extremely shocked about this, is there anything I can do to avoid paying or being charged as I did not want to use the bridge or tunnel and the time on the cameras can prove I went straight over and back without stopping? Required fields are marked *. I telephoned the Dartford Tunnel to be told I had not paid enough for a return journey and that I still had to pay for the return trip. There is no logic only the fact that they will fool some people into paying the fine like my wife almost did before I checked the letter. I have just today received the warning noticea day after my fine which I posted about yest.Ridiculous! MoneyNerd Limited is a free to use service, however we may receive a commission, at no cost to you, if you complete a loan, enter into a mortgage, remortgage or equity release agreement. See my comments below. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. Just to give you an impression of why I perceive of these regulations and timelines as too strict and unfair, I would like to point out how the road toll is handled in Auckland, New Zealand, where I travelled this spring. Make sure you keep a record of making the payment. Now I shall enjoy wasting my night trying to contact an invisible parasite who was so much easier and slave friendly to locate when paying the charge. Why I need to pay for some one else? Then input your postcode to find the nearest payment centre.Find your nearest Payzone retailer here. There is a good chance the PCN wont be sent as you have paid. The amount of time and distress is good grounds, I would imagine. Are these extenuating circumstances? Unofficial siteswill simply take your money, pocket the admin charge and pay the outstanding toll on the public Dart Charge site regardless of vehicle details. My advice? If you want to take the matter to an independent adjudication, you must show that: There are other compelling reasons for challenging a Dart penalty charge. 1) Set up a pre-pay account: 2) Pay online: 3) Pay in advance for a one-off crossing: 4) Over the phone: 5) Payzone retail outlet: 6) Pay by post: Help improve the Crossing experience: image credit Please take a few seconds to take this poll and tell us how you'd improve the new charging system.. Maybe we in the north of England are destined to find out the hard way that this charge exists. Has anyone actually gone to court with this? The crossing fee will be added to the Penalty Charge Notice. This is just extortion. Leeds
Anybody know where is the logic in sending paper saying about possibility of avoiding paying pcn if you will pay within 14 days if you received letter already after 14 days you should pay road users charges ? Id rather believe that it is the result of a form of beaurocratic thinking which is removed from the lives and the needs of the people. I also paid the standard charge but now I dont know if the First Offence grace period includes a round trip made on the same day or just 1 crossing. Pay online: Pay for an individual crossing online by heading here before midnight the following day.Pay here. Also, does anyone know whether the first offence referred to includes both non-payment penalties of a return trip (taken during one single day) or whether it includes the very first crossing only? However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. We the coin. It seems I paid it wrong as I paid it as a one off payment and not a PCN. Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. Licence Median Terms. NOT a happy bunny! Evidence is key on all appeals. Its three weeks ago now and Im still dealing with it, and I dont expect it to go away any time soon. Free debt counselling, debt adjusting and providing of credit information services are available from MoneyHelper, an independent service set up to help people manage their money. Paid them 7.50 in total and asked for a receipt which they emailed. Hi Im hoping you can help. When my other half spoke to the Dartford tunnel team they assured him that next time it would automatically be taken out of his bank account. Dart Charge PCN / Appeal Process Dart Charge PCN / Appeal Process Find out what happens after you have received a Dart Charge Penalty Charge Notice I do not have a smart phone and internet access at my destination was difficult. Register with DartSave: This is a company set up to prevent you being fined if you forget to pay the Dartford Crossing charge. I know the UK Govt doesnt care but at least I feel I had a way to strike back! I was issued the charge and a 35 fine but it gave me 14 days grace to pay the charge where I wouldnt have to pay the fine. I was travelling with my family on holiday, and a part that I didnt know any thing about new rules In view of this, on Thu 06/08/2015 at 18:21, I paid 5 online, to cover the crossing made on 28 July and in advance of an anticipated crossing on 8 August. If you do not pay the Dart Charge by midnight the day after using the Dartford Crossing, a Penalty Charge Notice will be issued. Just the Government again hitting the motorist for more cash. Will. They must be making a fortune from forgetful people like myself or the elderly. I have just returned home to find a fine for when I crossed on 17/04/2015 What is the point of that???? How do I submit a Dart Charge appeal? I have appealed and await the response. Rely on GPO getting your letter to you within 14 days and hope for 2.50 or pay 37.50 to make sure it isnt going to rack up astronomically ! I used the Dartford tolls on Saturday, however when I went online to pay the website wasnt working or wouldnt accept my card (I tried 3 different cards). we are a small hire company in Lancashire. Surely common sense would be to apply the payment to the only crossing we have ever made.ie the one they are fining us for not paying. What should I do? Not only will these sites leave you out of pocket for the toll, but theyll also leave you facing a fine of up to 105.00 for non-payment. I think this scheme needs a rethink. I would also like a refund of the toll which I had to pay again when you contacted me on the 20/05/2015, which may I also add is a lot longer than the 14 days grace you are supposed to offer but in fact it is 75 days after I crossed and PAID. 2 months later, a letter in French and posted in Sweden arrived at our Swiss address. Isnt that 180 degrees to what should be happening, why are people being criminalised for nothing in this system of corporate racketeering. For some FPNs you can get penalty points, for example if you leave your car in a dangerous position. Its easy to forget if you only use the crossing once in a while and it is very unfair to refuse to take payment before the fine has been issued. https://www.gov.uk/make-a-freedom-of-information-request. But when the government itself acts like this .!!!. Just to check, the DVLA gives the details of my address for the PCN letter? We are in a similar situation. The cost of a van is 3.00, so the system should ask for the correct amount. Sadly, calling will not help achieve anything and will just use up your time. I think it should be extended to at least two weeks, or since they have the cars data in their database send a letter or an email reminder to the owner of the car automatically. I paid the 5 but entered the number plate incorrectly (KN06 when it should have been KM06) so they are trying to fine me. He claimed this was sent to me on the 3rd of Feb. I passed over, thinking of that. The Dart Charge is a fee paid to use the Dartford Crossing between 6am and 10pm. How to appeal: Challenge the penalty by contacting the issuing authority within 28 days of the notice being served. After speaking to a friend they said that I would probably get a PCN in the post as I should have paid it before midnight on the Sunday and that I have probably lost the 5 I paid too. Have you seen the section on this article covering a firm called Dartsave? Anyone know who is in charge of this? If you have lost your PCN number, you won't be able to pay online as you'll need the number to find your fine and pay. My wife made a return trip with our boys 8 days ago and when I asked her if she had subsequently paid she said Oh ****, no, I forgot! No probs Dennis. Both journeys have been paid but has just left a small debut of -0.37 I have topped up the account. The signage at the Dartford Crossing is confusing, to say the least. Note, things do change and sometimes we do miss things (were only human! Yet another part of UK democracy where they will take your money as quickly as they can and with penalty clauses but, give it back? This allows them to pay the original charge rather than the full fine. Thank you Pete, How do I go about appealing. Hopefully matter is now closed. The first time, when I called the Dart Charge number, it was waived as a first offence. The second time, I forgot again but woke up in the middle of the next night remembering I hadnt paid. I hope you will improve this system soon : The problem is not the payment, it is the way you collect it. I dont have any problem paying the toll charge itself. Is there anyway you can type in the reg number and it tells you if you missed a payment ect? So not very impressed. What it does not say is that paying before you get a letter just puts your cash in credit and is not used to pay for crossing. Fining after only 48 hours is grossly unfair, especially for those going abroad or from overseas. I did call them to day trying to explain but they wanted the plate number when I dont have. Just like many of you I did not pay for crossing. penalty charge (Dart Charge or Mersey Gateway). In short, I would relax and enjoy the fruits of your shopping trip. I confirm that I have not. This system has been set up very badly; it seems set on making money from fines. I have never had a speeding fine or parking ticket in my life but this is just ridiculous. Just RTS their scare mail and tell them you have no contract with them. I simply cannot believe this is allowed to continue, its a scandal. If youre unsure what to do, I suggest you get some legal advice from a solicitor.Thanks for reading this post on Dart Charge penalty charge notices. The Dart Charge website is the simplest way to pay. Make it easy for people please. Do you think I would win an appeal? Not sure how you would stand legally, but any case would certainly be helped by the fact you had given SANEF the chance to compensate you for equipment that is seemingly not fit for purpose. Did not pay on our 1st crossing. Be careful not to mix up the letter 'I' and 'O' with the numbers '1' and '0'. As my work was extended I didnt fly back to Manchester where my is registered and I found a full 105 plus toll had been issued in July. The arbitrary 35 fine is proof of that. Yes use Payzone shops. Is this now common practice? Are you wondering whether to pay it or dispute the fine? Just remember this is not a customer service line, and if you take your frustration with the website out on them, they will hang up on you. Why is there no information at service areas near the Dartford Crossing? I have a slightly different issue, I went through the tunnel on the 19th February but knowing I had to pay I set up an account when I arrived in Essex. When and if I decide to join Dartsave, will they charge me 1.67 per journey or 2.50 ? (3) We dont want an account as we might only use the crossing maybe 6 times a year. You can appeal a Dart Charge Penalty Charge Notice within 28 days of it being issued. Dart charge penalty - Bromptonaut. Relieved to read your message! Why would the do that?!?! Hi, The email then disappeared from my inbox! So i now face paying a total of 1050 for this oversight. I was totally flabbergasted to see my charge. I have cross the bridge couple of times before but paid them in time so this is my first time that I forgot to pay. There is no stopping place near any signs relating to payment, where a driver can safely stop and write down whatever information is given about means of payment. I put it down to road works being carried out at that time. The thing is that I have tried to find reference to the14 day grace period and can find nothing except what you have quoted a Highways Agency spokesman as saying. REASONS TO APPEAL A PARKING TICKET Local authorities and private parking operators rarely do anything right or by the book. Had exactly the same problem phoned and was told it was not possible to pay after midnight on the day after the crossing. The chap then advised i had another 7.50 to pay which now clears everything up. Youll find information on how to appeal to the adjudicator in the rejection letter. I am so angry at myself, I want to pay it online, but it will make no difference now. I refuse to pay a penny!! I crossed over on at 3pm on Sat 25 July and returned the same evening, not sure if this was after 10pm or not.
I paid the 7.50 over the phone and they emailed a receipt. In a lease van. I then went to independent tribunal where I won. One place for strangers to pay would be helpful. I have this today and went to go work and my car has been clamped and I have spent all day sorting it and got wait see what the court says.the debt company wont respond and the dart people told me I have wait.even thou I paid next day and proved bank street ate me too!! Then they ask for 37.50. This would be the worst way to earn money. I did not cross bridge since last 4 years but I received fine for crossing in Jan 2015 that day I have part exchanged my car for the fined one so Im owner since 16:00 and crossing was recorded at 13:20. 6 weeks later I received a PCN for 72.50 and a warning letter saying that as it was my first offence I could pay the 2.50 charge.
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