Simply follow our returns portal link below. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Newsletter subscription. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Email never arrived so ended up going to a store on crutches to get a refund. All students enjoy 10% off at Footasylum. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Here are 8 tips for writing great reviews. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Thanks. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Companies can ask for reviews via automatic invitations.
That is great news that they arrived a day early!We hope to see you again very soon. Stay ahead of the game with the latest trainers and clothing from Footasylum. Restrictions apply. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). A refund can take up to 10 working days to show in your account. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder.
Men's, Women's & Kids' Trainers & Apparel | Footasylum In just a few steps, we'll have it sorted. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Shocking service avoid disappointment. 2023 Trustpilot, Inc. All rights reserved. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. 60%. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. My son lost out on his Christmas presents as a result. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Replies to negative reviews in < 24 hours. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Greater than 82% of reviewers feedback is Footasylum returns process could be better. very helpful as Liverpool didnt answer the phone. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. - Rebecca Jones, posted 1 year ago very helpful as Liverpool didnt answer the phone. The range includes footwear, clothing and accessories for men, women and children. Thanks,Rebekah. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. 10/10 will not be using footasylum again. We are so glad to hear you are happy with the service. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . If this was my store, they would all be sacked. We need your email address to verify that your review is genuine. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews.
Returning faulty goods to footasylum MoneySavingExpert Forum They have scribbled size 7 on it. Price was unbelievable for what I got! For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. One star as there is no 0 stars. This is the last thing I buy from footasylum from here on. Get your sneaker fix anytime, anywhere with the Footasylum app.
Read Customer Service Reviews of footasylum.uk - Trustpilot I will always order with footasylum I am very happy with the service and products. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Email and text communication was prompt and efficient. They have scribbled size 7 on it. Average Delivery Time. Please note that we may share your email with the company to verify your order.
Frasers Group reportedly offers to buy Footasylum Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. You will be contacted by email to verify your review. I would avoid at all costs. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Ordered almost 400 worth of clothes for my son on the 12th of December! Great to hear that the parcel arrived so quickly. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. One star as there is no 0 stars. We hope to see you again very soon. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. I have worked in retail for over 15 years. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Shocking company - bought two items trainers and sliders order value 100.28 never received. Package allegedly dispatched on 11th December and now reported as list in transit! It goes against our guidelines to offer incentives for reviews. Before returning items you must notify Footasylum by telephone, letter, or email. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Claim your profile to access Trustpilots free business tools and connect with customers. For full terms and conditions see here. Full price items only. Just noticed that the box they have sent them in isn't for the correct trainers. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. If valid, the page will refresh and your total will be updated accordingly. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Keep up the good work Terry!Thanks so much.Tanya. Purchased 2 pairs of Salomon trainers in different sizes. Next time it will be JD SPORTS for my next purchase. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund.
Never again. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Over 90 off RRP. Got them cheaper than any other website. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. UK Returns Free return by our courier service.
How does Footasylum deliver? - Reviews Replies to negative reviews in < 24 hours. I have worked in retail for over 15 years. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. To contact the Footasylum customer service team, start a live chat on the website. Tried to send Crocs back as they didnt fit my daughter. Search for local Shoe Shops near you and submit reviews.
Footasylum - YouTube Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Ordered Nike trainers. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Then I started a new chat and got Sophie who was absolutely lovely. Footasylum Discount Code: 10% off Everything. We often link to other websites, but we can't be responsible for their content. They were dispatched quickly and delivered within a few days to Northern Ireland. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Date of experience: 18 December 2022 If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. We hope to see you again very soon. Still over 300 down! Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received.
How is Footasylum returns process? - reviews.io If you don't like it, leave. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Ordered item was faulty. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return.
Footasylum Reviews - Read 369 Genuine Customer Reviews | www.footasylum.com Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Never again. Ordered standard delivery, was dispatched the next day & arrived the day after.
Christmas Gifts | Christmas Gift Ideas | Footasylum I would definitely recommend and will be a returning customer. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Hey Karl!Thanks for taking the time to leave us a review. Courier. AVOID THIS COMPANY!!!! Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Absolutely fuming with this company. Round and round in circles. Shocking service avoid disappointment. Ends: Tue 28 Feb 2023. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Simply follow our returns portal link below. Easy! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Wow! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In November 2022 I placed an order with FootAsylum and it never came. These featured collections are typically the most popular and best-selling products on the Footasylum website. Which are the instant chat and the WhatsApp!! * One or more of these files was not uploaded due to an invalid file type. I would definitely recommend and will be a returning customer. Round and round in circles.
Footasylum Reviews | Read Customer Service Reviews of www.footasylum This time, however, when I ordered, their courier choice was Yodel. Verification can help ensure real people write reviews about real companies. Gain access to Footasylum UNLCKD through your main Footasylum account. Asked for a pair of trainerscould not even tell what the guy said. Replies to negative reviews in < 24 hours. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Take care!Thanks,Rebekah. Up to 60% off at Footasylum on selected women's t-shirts. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. This is the last thing I buy from footasylum from here on. It goes against our guidelines to offer incentives for reviews. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Strengthen your review by uploading photos & videos. Would not recommend. They have sent them back to me and are refusing a refund. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Popular Christmas FAQ My son lost out on his Christmas presents as a result. Over 90 off RRP. No greeting, no please, no thank you. Get Discount. Anyone can write a Trustpilot review. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Please refresh the page and try again. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. All rights reserved. It goes against our guidelines to offer incentives for reviews. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. I would avoid at all costs. Shocking service avoid disappointment. Great to hear that the parcel arrived so quickly. Footasylum. Hey Karl!Thanks for taking the time to leave us a review. - Lisa Lynch, posted 1 year ago Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. The lady at the till was no better. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. The lines are open from08:30 - 19:00. Delivery Methods. Price was unbelievable for what I got! We use dedicated people and clever technology to safeguard our platform. Ordered some trainers at 10.30pm amd paid for next day delivery. In just a few steps, we'll have it sorted. Footasylum. 299.99. Rolling eyes, rude attitude. Difficult, posted 2 weeks ago 3. Unable to get in touch with anyone from customer service to resolve issue. OG Stack Longline Puffer Jacket. I can't even point the blame at one member of staff because they were all terrible. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Get FREE UK delivery on all orders over 60 and FREE UK returns. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review.
Kimberly Coyner Obituary,
Who Lives On Lily Pond Lane East Hampton,
Espn 2023 Baseball Rankings,
Barn Wedding Venues In Louisville, Ky,
Articles F